05 September 2008

A Series of F--- You

I received this email from Continental Airlines, which is (or maybe was after this email) one of my favorite domestic airlines. This email basically has f--- you written all over it.

The penalty is essentially fourfold:
1.) They're charging $15 USD per checked baggage. Not a surprise, a lot of major airlines are doing it now.
2.) No minimum of 500 miles per flight, making it harder to earn rewards for loyal customers.
3.) Reward mileage requirements will increase, again making it harder to earn rewards for loyal customers.
4.) Elite Mileage Bonuses will decrease for Platinum members. Basically, less goodies for being a loyal customer.
I understand due to oil prices airlines are hit especially hard, but CEOs/VPs of Continental (and any large airlines out there), please hear me out:
Instead of cutting jobs from people who are doing the grunge work or make them take a pay cut, have you EVER considered taking a pay cut yourself and take one for the team?
I mean, a pay cut for you just means you won't get to buy that yacht for a couple of years, but afterwards, you will have a host of very happy customers who will continue to fly with you, to the point that when the economy is better you will have earned more than enough back to buy that yacht and a Lamborghini MurciƩlago LP640.

Please think about it. Sincerely, a concerned Continental customer.

No comments: